Help & support

On iPhone, open Settings, tap your name, then Subscriptions, then Petcast, and tap Cancel Subscription. You keep access until the end of the period you've paid for. Deleting the app doesn't cancel the subscription.

Your app store handles billing, so refunds are requested from it. On iPhone, go to reportaproblem.apple.com.

By the time you choose in Settings (7:00 a.m. unless you change it), in your local time zone.

Petcast paints each pet from a reference portrait made from your photos. Open the pet's page in the Pets tab, open the reference portrait, and tap "Something's not right" to tell us what to fix. Adding a few clearer photos helps too.

Each household gets one picture a day, and a new one arrives every morning. If a picture fails, Today offers to try again.

Everyone, unless you make groups. With groups, each day stars one group (a group can be a single pet), and the Pets tab points out any pet that isn't in a group yet.

Yes. In Settings → Art styles, switch styles on or off, or describe your own.

Your country's national holidays (US federal holidays so far), plus pets' birthdays and gotcha days. Turn on fun holidays like Halloween, or add your own special days, in Settings → Special days.

Any of them. The art is wide, so the medium widget shows nearly all of it; the small and large widgets show the middle, where your pets and the forecast are.

The art is painted in the morning with that morning's forecast, and forecasts change during the day. Tap the temperature under the art to see today's forecast now, next to the one the art used.

On iPhone, turn on Settings → Auto-save new art to Photos. If you give Petcast full Photos access, new art goes into a "Petcast" album: in the Watch app on your iPhone, sync that album and choose a Photos watch face. With add-only access, art is saved to your library instead, so you can add it to a shared or favorites album yourself.

Open Petcast once so it can fetch today's art, then wait a minute. If it's still blank, remove the widget and add it again.

Settings → Household → Invite. They install Petcast, tap "Join my household" and enter your code.

Settings → Household → Leave. You'll start a fresh household of your own.

Settings → Delete my account. If you're the last person in your household, its pets, photos and art are deleted too. See the Privacy Policy for details.

The pet photos you pick, your pets' details, your town and the weather. Never your name, email or account. Read more in the Privacy Policy.